Mackenzieltd Page

Ordering & Shipping Information

Shipping rates and services
Returns and Refunds
Cancellation Policy
The Impromptu Gourmet Guarantee
Prices
Corporate Gifts
Payment Information
Contact information
Promotion Codes

Continental US Shipping Charges
Total Amount of Order Standard Expedited Overnight
$0.01-40.00 $18.95 $27.90 $43.90
$40.01-60.00 $19.95 $28.90 $44.90
$60.01-80.00 $24.95 $33.90 $49.90
$80.01-100.00 $25.95 $34.90 $50.90
$100.01-120.00 $28.95 $37.90 $53.90
$120.01-150.00 $33.95 $42.90 $58.90
$150.01-200 $36.95 $45.90 $61.90
$200.01-250.00 $39.95 $48.90 $64.90
$250.01+ 16% of order total 16% + $8.95 16% + $24.95
Holiday Shipping Cutoffs 

Shipping Order By:
Thanksgiving  
Standard Wednesday, November 17
at 11:00 am EST
Expedited Wednesday, November 17
at 11:00 am EST
Overnight Monday, November 22
at 11:00 am EST
Christmas  
Standard Monday, December 13
at 10:00 am EST
Expedited Wednesday, December 15
at 10:00 am EST
Overnight Monday, December 20
at 10:00 am EST


Holiday Shipping: Quantities are limited. Order & ship your order by December 6 to ensure the items you want are in stock and delivered in time for the holiday. Due to the high volume of orders shipped in November and December, Standard and Expedited may arrive as early as Monday of the week selected for shipment. Factors such as weather and volume capacity issues with Federal Express and UPS are monitored on a daily basis to ensure that orders are not delayed. If your order is date-critical, please choose the Overnight shipping option.

SHIPPING RATES AND SERVICES

Standard Delivery: All orders are shipped to arrive within 7 business days* of selected ship date. Your cost per address is determined by the merchandise value. Delivery dates may be impacted by volume and or extreme weather conditions. In an effort to ensure that your order arrives on time, we reserve the right to ship your order early.

*In some cases, shelf stable items shipped with standard delivery may be longer in transit. Please contact customer service for further details.

Expedited Delivery: Add $8.95 per address to our Standard Shipping charges.

  • Before 11am EST Monday – Wednesday: Orders will arrive by 8pm on the second or third day
  • After 10am EST Wednesday: Orders will ship the following Monday to arrive Wednesday or Thursday

Overnight Delivery: Add $24.95 per address to our Standard Shipping charges.

  • Before 11am EST Monday - Thursday: Orders will arrive by 8pm EST the following day

Saturday Delivery: Add $29.95 per address to our Standard Shipping charges.

  • Must be placed before Friday at 11am EST
Please note that Saturday Delivery is not available to all locations

Delivery Outside the Continental United States: We are currently unable to accept orders shipping to Hawaii due to shipping delays. Mackenzie Salmon is available for delivery to the United Kingdom and the shipping fee is $30.00 per address.

PLEASE NOTE:

  • Products ordered together may be shipped separately
  • We are unable to guarantee time of day for delivery
  • We do not require a signature for release
  • We cannot ship to P.O. boxes, APOs or FPOs
  • We do not ship to Alaska.

Shipping Delays: We are not responsible for shipping delays due to inclement weather, including 2-day and overnight.

When Your Order Arrives:
1: Check your cooler for Dry Ice: Dry ice evaporates during shipping. If there is none left and your order is cold, everything is okay. If there is any dry ice remaining, handle it carefully with gloves and let it dissipate outdoors.
2: Confirm your order is correct: Check your order number and the item list on the shipping label – make sure all the boxes in your cooler match the order. If there is an issue with your delivery, please call customer service at 1-800-282-2722 between 8am and 4pm EST within 24 hours of receipt. Please do not dispose of any items, even perishable ones until you have spoken with Customer Service.
To meet your requested delivery schedule, it may be necessary to substitute an item of equal or greater value.
3: Transfer to freezer: Most items should be stored in your freezer below 32°F until you are ready to prepare them. Please read instructions on each box, as some items should not be kept frozen.

CONTACT INFORMATION
Impromptu Gourmet
10711 Red Run Blvd. Suite 115
Owings Mills, MD 21117
24 hr. Ordering: 1-877-632-5766 Customer Service: 1-877-632-5766 (8am to 4pm EST Monday-Friday)

RETURNS AND REFUNDS

Resolution of reported issues may include replacement of the product, credit towards your next order, or a partial/full refund. If we require a shipment to be picked up and returned to our office, the customer must make the product available in good condition and in the original container or the refund will not be honored. We cannot accept returns of perishable food.
The following reasons are not covered under our refund policy:

  • Orders that are refused when the delivery attempts are made
  • Orders that are redirected by customer
  • Orders with incomplete or invalid addresses
  • Orders that are sent to recipients not available to accept packages in a timely manner on the day that it arrives
  • Inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage
Shipping charges are not refundable.



CANCELLATION POLICY
Once an online order has been submitted, it cannot be altered or cancelled for any reason. Please review your shipping address, gift recipient information, and selected ship date prior to placing an order.

THE IMPROMPTU GOURMET GUARANTEE
Impromptu Gourmet is committed to providing exceptional customer service and stands by the quality of each product we sell. In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-877-632-5766 between the hours of 8am and 4pm EST to discuss how we can best resolve the issue. We do recommend that you enjoy our products within 90 days of receipt. Shipping charges are not refundable.

PRICES
We do not offer price adjustments on sale items or price match on any items. For sales and special promotions, please sign up to receive our emails at the bottom of this page.

CORPORATE GIFTS
We are pleased to offer special discounts and a broad range of products that will fulfill your diverse gift-giving needs throughout the year. We at Impromptu Gourmet pride ourselves for outstanding service, so please call one of our Corporate Sales representatives at 1-877-632-5766 to discuss the many options you have. You will be assisted in every possible way to make sure your clients are as impressed as you will be with us.

PAYMENT INFORMATION

Online Orders:

  • Credit Card: Mastercard, Visa, American Express, and Discover
Phone Orders:
  • Credit Card: Mastercard, Visa, American Express, and Discover
Mail Orders:
  • Credit Card: Mastercard, Visa, American Express, and Discover
  • Money Orders
  • Checks
PLEASE NOTE: We do not accept cash, and we do not ship COD. Please allow two weeks clearance for all orders paid by check or money order. The payment method used when completing your order will be charged at the time the order is placed.



PROMOTION CODES
Gift cards, shipping, taxes, and prior purchases do not qualify toward minimum purchase requirements.