Chef-Inspired meals, foods & gifts delivered to your door.

Impromptu Frequently Asked Questions

We take special care to ensure that your order arrives in excellent condition. Every order is packed in a secure insulated shipping container filled with dry ice to keep it frozen during transit.

Shipping rates and services
Contact information
International Shipments
Impromptu Gourmet Privacy Policy
Returns and Exchanges
Cancellation Policy
The Impromptu Gourmet Guarantee
Prices
Corporate Gifts
Payment Information

Continental US Shipping Charges
Total Amount of Order Standard Rush (Overnight) Saturday or Hawaii Delivery
$0.01-45.00 $16.95 $26.95 $41.90
$45.01-60.00 $18.95 $28.95 $43.90
$60.01-80.00 $23.95 $33.95 $48.90
$80.01-100.00 $24.95 $34.95 $49.90
$100.01-150.00 $28.95 $38.95 $53.90
$150.01-200.00 $31.95 $41.95 $56.90
$200.01-300 $35.95 $45.95 $60.90
$300.01-400.00 $38.95 $48.95 $63.90
$400.01+ 16% of order total 16% + $10 16% + $24.95

SHIPPING RATES AND SERVICES
Standard Delivery: All orders are shipped via UPS to arrive within 3-7 business days. Your cost per address is determined by the total cost of your ordered items excluding sales tax (if applicable).

Rush Delivery: Add $10 per address to our standard shipping charges. Orders received before 12 AM E.S.T. will arrive by 8 p.m. the following day (Monday through Thursday). If your order is placed Thursday after 10a.m., it will ship on Monday. To expedite your order, please select Saturday delivery.

Saturday Delivery: Add $24.95 per address to our standard shipping charges. Orders for Saturday delivery must be placed before Friday at 10am EST. Please note that Saturday delivery is not available to all locations.

Hawaii Delivery: Add $24.95 per address to our standard shipping charges. Orders for Hawaii delivery must be placed before Friday at 10am EST. Please note that Saturday delivery is not available to all locations.

Delivery Outside the Continental US: We can only ship within the lower 48 states and Hawaii. We cannot ship to Alaska, P.O. boxes, APOs or FPOs.

NOTE: Products ordered together may be shipped separately. Please advise when ordering if it is important that all items ship together.

CONTACT INFORMATION
Impromptu Gourmet
10711 Red Run Blvd. Suite 113
Owings Mills, MD 21117
24 hr. Ordering: 1-877-632-5766 Customer Service: 1-877-632-5766 (8:00 a.m. to 4:00 p.m. ET, Monday through Friday)

RETURNS AND EXCHANGES
In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-877-632-5766 for a replacement or refund.

CANCELLATION POLICY
Orders placed for future shipment can be cancelled by contacting customer service seven business days prior to the requested ship date of the order (during the month of December, we require ten days' prior notice). Cancellations can be accepted by contacting customer service at 1-877-632-5766.

THE Impromptu Gourmet GUARANTEE
In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-800-858-7100 for a replacement or refund.

To meet your request delivery schedule it may be necessary to substitute an item of equal or greater value.

PRICES
Prices in this catalog are guaranteed through the end of the year.

CORPORATE GIFTS
We are pleased to offer special discounts and a broad range of products that will fulfill your diverse gift-giving needs throughout the year We at Impromptu Gourmet pride ourselves for outstanding service, so please call one of our Corporate Sales representatives at 1-800-858-7100 to discuss the many options you have. You will be assisted in every possible way to make sure your clients are as impressed with you as you will be with us.

PAYMENT INFORMATION
We accept Mastercard, Visa, American Express, and Discover. We also take money orders and checks. We do not accept cash, and we do not ship C.O.D. Please allow two weeks clearance for all orders paid by check or money order.