Chef-Inspired meals, foods & gifts delivered to your door.

Impromptu Frequently Asked Questions

We take special care to ensure that your order arrives in excellent condition. Every order is packed in a secure insulated shipping container filled with dry ice to keep it frozen during transit.

CONTACT INFORMATION
Impromptu Gourmet
10711 Red Run Blvd. Suite 113
Owings Mills, MD 21117
24 hr. Ordering: 1-877-632-5766 Customer Service: 1-877-632-5766 (8:00 a.m. to 4:00 p.m. ET, Monday through Friday)

RETURNS AND EXCHANGES
In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-877-632-5766 within three business days of receipt of your order. Please do not dispose of any items, even perishable ones, until you have spoken with Customer Service. We reserve the right to have Federal Express pick up an order before we can issue a replacement or refund.

CANCELLATION POLICY
Orders placed for future shipment can be cancelled by contacting customer service seven business days prior to the requested ship date of the order (during the month of December, we require ten days' prior notice). Cancellations can be accepted by contacting customer service at 1-877-632-5766.

THE Impromptu Gourmet GUARANTEE
In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-877-632-5766 for a replacement or refund.

PAYMENT INFORMATION
We accept Mastercard, Visa, American Express, and Discover. We also take money orders and checks. We do not accept cash, and we do not ship C.O.D. Please allow two weeks clearance for all orders paid by check or money order.

Contact information
Returns and Exchanges
Cancellation Policy
The Impromptu Gourmet Guarantee
Payment Information